Our rental process is quick and easy. (1) Build your quote online, (2) Book your event right from your quote, (3) Read and sign the agreement, and (4) Pay—then you’re all set. You’ll receive email and text confirmations. The day before your event, we’ll call and text you with your delivery window.

The day of your delivery, your driver will need to complete the payment verification process. This involves verifying that your ID matches the name on the card used to pay for your order. 

A 50% non-refundable deposit and signed agreement are required to reserve your items and event date. The remaining balance is due one day prior to your event. 

You can also book your event by calling our office at 707-561-0061—one of our world-class customer service associates will be happy to help with your order and answer any questions.

Delivery is between 7am–1pm. Pick up is between 7pm–9pm. We consider your preferred delivery and pickup times when creating the schedule and usually can accommodate them. You will receive a phone call and text with your delivery details one day prior to your event. We give 1 hour time frames for delivery.

Day Before delivery and Next Day pickup are available for a $20 fee each. Day Before delivery and Next Day pick ups are typically scheduled in the late afternoon at our convenience. *Bounce Houses must be set up in a back yard to be eligible for Next Day pick up. 

Apartments and duplexes require additional time and access required for parking and delivery therefore a $10 fee applies for delivery to these kind of addresses. 

Deliveries with more than 5 stair steps and second level stairs will incur a $20 fee. 

Parks and venues often require specific delivery and pickup times and can involve difficult parking or access, a $50 delivery fee applies.

We do not deliver inflatables to city parks. For an approved vendors list, please visit your city’s website under Parks and Recreation.

A 50% down payment is required to reserve your event and is non-refundable, except in the case of rain, where a full refund will be issued. Rescheduling is encouraged whenever possible. The rain won’t last forever! 

If you choose to cancel, you must notify us at least 72 hours before your delivery date to receive a refund of any amount paid beyond the 50% down payment.

Cancellations made within 72 hours of the delivery date are not eligible for a refund; however, we are happy to reschedule events that did not meet the minimum 72 hour notice. 

Reschedules are subject to availability of items. 

A minimum of two weeks is needed to place a balloon design order. Call the office at 707-561-0061 to discuss your ideas and to get a quote for balloons. 

We’re happy to offer rentals on holidays so you can celebrate without compromise—with just a few thoughtful adjustments to ensure both safety and quality service.

Holiday Exceptions
For safety reasons, we do not rent inflatables on July 4th. This helps prevent damage from sparklers and fireworks.

Holiday Delivery Schedule
To allow our team time on the holidays with their families, holiday deliveries are slightly adjusted:

• Delivery: 1 day before the holiday

• Pick-up: 1 day after the holiday

• Cost: No additional fees—“Day Before” and “Day After” charges are waived

For example, New Year’s Eve rentals are delivered on December 30th and picked up on January 2nd.

2026 Holiday Delivery & Pick-Up Schedule

• New Year’s Dec 31st & Jan 1st: Delivered Dec 30 / Picked up Jan 2
• Presidents’ Day Feb 16th: Delivered Feb 15 / Picked up Feb 17
• Memorial Day May 25th: Delivered May 24 / Picked up May 26
• Independence Day July 4th: Delivered July 3 / Picked up July 5 (No inflatables)
• Labor Day Sept 7th: Delivered Sept 6 / Picked up Sept 8
• Veterans Day Nov 11th: Delivered Nov 10 / Picked up Nov 12
• Thanksgiving Nov 25th & 26th: Delivered Nov 24 / Picked up Nov 28
• Christmas Dec 24th & 25th: Delivered Dec 23 / Picked up Dec 26

Two-day holidays (e.g., New Year’s, Thanksgiving, and Christmas) are charged at a one-day rental rate. We appreciate your understanding and are committed to making your celebrations seamless and memorable.

At Party Star Rental, we truly value your time and energy. Every policy we create is rooted in respect for our customers and a commitment to delivering the same thoughtful, reliable service we would want for our own family.