How We Work
Our rental process is quick and easy. (1) Build your quote online, (2) Book your event right from your quote, (3) Read and sign the agreement, and (4) Pay—then you’re all set. You’ll receive email and text confirmations. The day before your event, we’ll call and text you with your delivery window.
The day of your delivery, your driver will need to complete the payment verification process. This involves verifying that your ID matches the name on the card used to pay for your order.
A 50% non-refundable deposit and signed agreement are required to reserve your items and event date. The remaining balance is due one day prior to your event.
You can also book your event by calling our office at 707-561-0061—one of our world-class customer service associates will be happy to help with your order and answer any questions.
Delivery is between 7am–1pm. Pick up is between 7pm–9pm. We consider your preferred delivery and pickup times when creating the schedule and usually can accommodate them. You will receive a phone call and text with your delivery details one day prior to your event. We give 1 hour time frames for delivery.
Day Before delivery and Next Day pickup are available for a $20 fee each. Day Before delivery and Next Day pick ups are typically scheduled in the late afternoon at our convenience. *Bounce Houses must be set up in a back yard to be eligible for Next Day pick up.
Apartments and duplexes require additional time and access required for parking and delivery therefore a $10 fee applies for delivery to these kind of addresses.
Deliveries with more than 5 stair steps and second level stairs will incur a $20 fee.
Parks and venues often require specific delivery and pickup times and can involve difficult parking or access, a $50 delivery fee applies.
A 50% down payment is required to reserve your event and is non-refundable, except in the case of rain, where a full refund will be issued. Rescheduling is encouraged whenever possible. The rain won’t last forever!
If you choose to cancel, you must notify us at least 72 hours before your delivery date to receive a refund of any amount paid beyond the 50% down payment. Cancellations made within 72 hours of the delivery date are not eligible for a refund; however, we are happy to reschedule events that did not meet the minimum 72 hour notice.
Reschedules are subject to availability of items.
A minimum of two weeks is needed to place a balloon design order. Call the office at 707-561-0061 to discuss your ideas and to get a quote for balloons.